WITH THE CBSE board exams for classes X and XII commencing from March 1, the board is set to start a helpline number for counselling students from next month. The helpline will be operational from February 1 till the end of the board examinations. Students can call the helpline between 12 pm and 4 pm every day, starting from February 1.
“The helpline works in two phases, one is the pre-examination phase and the other the post-examination phase. Before the exams, students call us and we help them in reducing their stress levels and also offer tips to prepare better. Post the examinations, we address to queries about reevaluation and other result-related issues,” said Madhu Behl, national coordinator for the helpline.
A toll-free number, as well as Bahl’s number, has been made available on the CBSE website for all exam-related queries. “Students are nervous before taking their board exams, and more often, students of class X, who take the board exams for the first time end up calling on the helpline frantically. Their calls will automatically be diverted to us” Behl added.
“Board examinations are stressful for students and sometimes, they are not able to communicate their concerns to their parents/teachers. Such helpline numbers then help in guiding students,” said Dhaval Soin, parent of a student taking the XII board examinations this year.
Under the ‘Fortis School Mental Health Program’, a helpline number has been provided by Fortis, Mohali to help students and parents with their queries related to stress and mental well-being.
The helpline will be managed by a team of mental health specialists and psychologists will be available on it between 9 am and 5 pm daily. “The idea is to ensure that guidance is available,” said Dr Samir Parikh, director of mental health and behavioral sciences at Fortis.