It is usual practice that those having posted their submissions at Public-Griviance-Portal (www.pgportal.gov.in) maintained by Department of Administrative Reforms (Government of India) are informed through SMS and e-mail that their submissions are disposed off advising to visit the website for seeing details of disposal.
But it is quite often that website does not provide sought details because of some web-error. Department of Administrative Reforms should direct all listed public-authorities to compulsorily send copy of disposal through e-mail provided by those having submitted submissions at the portal.
Usually public-authorities close the matter by revealing that “subject-matter does not relate to the”. It is work-assignment for Department of Administrative Reforms to forward posted submissions to concerned ones in case public-authority is not listed or it is not known to which public-authority the posted submission relates.
As such in most cases, posted submissions get waste if Department of Administrative Reforms does not forward posted submissions to a correct public-authority. It is significant that very few of the public-authorities are listed as option on the web-portal (www.pgportal.gov.in).
System should be compulsory and mandatory transfer of submissions to the related public-authority by the public-authority which finds itself as unrelated public-authority exactly in the manner transfer-provision exists under section 6(3) of ‘Right-To-Information’ (RTI) Act. Also more and more public-authorities should be given as select-option at PG-portal (www.pgportal.gov.in).
It is regretting that public-authorities are getting themselves de-listed from the portal like was done by Union Cabinet Secretariat. Mechanism should be developed whereby similar provision of portal to post submissions compulsorily at websites of each of the public-authorities by providing registration-number may be established towards a paperless and time-bound Grievance-redressal-system.
In the meanwhile restriction to post more than on submission at a time should be removed from PG-portal (www.pgportal.gov.in). Also restriction on submissions with some special characters should be abolished. All suggested measures should be done for submissions posted at President’s Helpline (www.helpline.rb.nic.in).
SUBHASH CHANDRA AGRAWAL
1775 Kucha Lattushah
Dariba, Chandni Chowk
DELHI 110006 (India)