Mumbai: Helpline 182 to be popularised among women commuters

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Mumbai, July 13
To popularise the Railway Protection Force (RPF) helpline number 182 among female commuters, the RPF along with NGO Akshara will soon be putting up renewed posters of the helpline in ladies coaches on Central Railway (CR). This comes after a poor response to the helpline number from female commuters. “From around 150-200 calls received on the helpline number daily, only 20-25 are from females.
Among these, complaints relating to poor conditions of the compartment or property thefts dominate,” said Sachin Bhalode, Divisional Security Commissioner, Central Railway. RPF officials confirmed that the initiative is aimed at encouraging female commuters to register complaints on issues they face.
“We had noticed that the RPF helpline number was not being used as much as that of GRP. Through this initiative, we want to highlight that helpline number 182 is common nationwide and thus commuters should use it to complain about their commuting problems,” A K Singh, Inspector General, RPF, CR said. “Travelling in railways must become better and safer for women.
Through this initiative, we want to take a positive step towards adding to the available support in store for ladies and ensure a long-term relationship with officials for safety,” said Nandita Shah, co-director Akshara.
Officials confirmed that the initiative is also aimed at sensitising the RPF staff on how to respond to these calls. They
will be distributing booklets among the staff concerning laws related to safety of
female commuters.
Ticket-checking drive
A fine of almost six crores was collected after more than 2 lakh passengers were found travelling ticketless in the past six months on the Central Railway.
Almost 12,954 persons were arrested for travelling in disabled classes, by CR in the past six months. While 8,167 commuters were arrested for crimes against women, 12 were arrested from robbery and dacoity. In a press meeting on Tuesday, a senior RPF official said special teams of RPF in civil clothes would patrol stations of CR on a regular basis.
“In the past six months, we had started manning stations which were vulnerable to robbery and other crimes on a regular basis. Among these, the stretch between Dombivali-Kalyan and Thane-Airoli were the major places to be checked.” Other measures by RPF include formation of queues by female commuters to board trains beyond Thane stations
towards Kasara.

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